Home Cooked Meals is a small local homemade food service. The website is used for information, menu browsing, user accounts, contact messages, delivery checks and order requests.

We aim to collect only the information that is reasonably necessary to operate the website, respond to enquiries, manage accounts, review order requests, arrange local delivery and protect the service from misuse.

Depending on how you use the website, we may collect or process different types of information.

User accounts may be used to make the ordering process easier, save basic profile details, support future customer features and help manage communication more clearly.

You are responsible for keeping your login details secure. If you believe your account has been accessed without permission, please contact us as soon as possible.

When you send an order request, we use your details to check availability, minimum order, delivery area, delivery time and any notes you provide.

If you provide allergy, dietary or delivery instructions, we use that information only to understand and manage your request. Important allergen information should always be checked before ordering.

Order requests are handled according to our Terms & Conditions.

Some website features, such as delivery area checks or forms, may process information so the website can respond correctly, prevent misuse and keep the service reliable.

This helps us provide practical information, such as whether delivery may be available in a local area, while also protecting the website from spam or repeated automated use.

You can also read more practical delivery information on the Delivery area.

Online payment is not currently available on this website. Payment is currently arranged directly after an order request is reviewed and confirmed.

If online payments are added later, payment details will normally be handled by a trusted payment provider. We will update this policy before such functionality is used.

We do not sell your personal information. Information is used for running the website, managing enquiries, handling order requests, arranging delivery and meeting legal or business requirements.

We may use trusted service providers such as website hosting, email services, security tools or future payment providers where needed to operate the service properly.

We keep personal information only for as long as reasonably necessary for communication, account management, order handling, business records, security and legal requirements.

Some records may need to be kept for a reasonable period even if you request deletion, for example where required for business, legal, accounting or dispute-resolution purposes.

We use reasonable technical and organisational measures to protect information submitted through the website.

No online system can be guaranteed as completely secure, but access to administrative information is intended to be restricted and protected using appropriate website security practices.

You may ask to access, correct or delete personal information we hold about you, subject to any legal or business record-keeping requirements.

To make a request, please contact us. We may need to verify your identity before acting on the request.

We may update this Privacy Policy as the business develops, including if account features, delivery options, analytics, online payments or other services are introduced or changed.

The latest version will be published on this page, with the last reviewed date updated when appropriate.