Submitting a pre-order through this website does not automatically create a confirmed order. It is a request for homemade food based on the dishes currently shown as available for pre-order.

We will review your request and contact you to confirm availability, delivery details, timing, any minimum order requirement and payment method.

We currently deliver personally in Local. Delivery is local and limited because this is a small home-based food service, not a large delivery platform.

Nearby towns may be accepted depending on order size, route, timing and availability. We may decline a delivery request if it is outside a practical delivery area.

Preferred delivery dates and times submitted through the website are requests only. We will do our best to meet agreed delivery times, but delivery may be affected by cooking time, traffic, weather, family circumstances, ingredient availability or other events outside our control.

If a delay occurs, we will try to contact you as soon as reasonably possible.

A minimum order value or minimum number of portions may apply, especially for deliveries outside the main local area.

Some individual dishes may also have a minimum number of portions because they are cooked in batches. Where possible, this is shown on the dish or pre-order page.

At this stage, the website does not take online payments. Payment is arranged after the pre-order is confirmed.

Payment may initially be made by cash or another agreed direct method. In the future, we may introduce card payments using a dedicated payment device or online payments if the business grows.

If you need to change a pre-order, please contact us as soon as possible. We may be able to adjust dishes, portions, date, time or address before preparation has started.

Once ingredients have been bought, preparation has started, or delivery has been arranged, changes may not be possible.

You may request cancellation before the order is confirmed or before preparation starts. Because food is prepared fresh and ingredients may be bought specifically for your order, late cancellations may not always be accepted.

We may also cancel or refuse a pre-order if ingredients are unavailable, the delivery location is not practical, minimum order conditions are not met, or we cannot safely or realistically fulfil the request.

Because online payments are not currently accepted through the website, refunds will usually not apply at website checkout stage.

If payment has been made directly and an order cannot be fulfilled, we will discuss a suitable solution, which may include cancelling the order, rearranging delivery, replacing unavailable items or refunding where appropriate.

Please provide a complete and accurate delivery address, phone number and any helpful delivery instructions. If we cannot reach you at the agreed delivery time, we will try to contact you using the details provided.

Fresh food may not be suitable for long waiting times or repeated delivery attempts. Any solution will depend on the circumstances and will be handled case by case.

If you are not sure whether we can deliver to your area, please contact us before placing a pre-order.

Email: contact@homecookedmeals.uk