Privacy Policy

01

Overview

Home Cooked Meals UK is a small local homemade food website used for information, contact messages and pre-order requests. We collect only the information needed to reply to enquiries, process pre-order requests and arrange local delivery.

We do not currently offer online payments or customer accounts. If these features are added in the future, this policy will be updated before those features are used.

02

Information We Collect

Depending on how you use the website, we may collect the following information:

Pre-order Information

Your name
Phone number
Email address, if provided
Delivery address
Preferred delivery date and time
Dishes and portions requested
Notes, allergies or dietary information you choose to provide

Contact Form Information

Your name
Email address
Phone number, if provided
Subject and message
Basic technical data such as IP address and browser user agent for security/spam prevention

03

How We Use Your Information

Your information is used only for practical business purposes connected with enquiries and pre-orders.

To reply to your enquiry.

To receive and review your pre-order request.

To contact you and confirm availability, delivery and final details.

To understand allergy or dietary notes you choose to provide.

To protect the website from spam, misuse and repeated automated submissions.

04

Payments

At this stage, we do not take online payments through the website. Pre-orders submitted through the website are requests only and are not final until confirmed.

Payment may initially be handled directly, for example by cash or another agreed method. If card payments or online payments are added in the future, payment information will be handled by a suitable payment provider and this policy will be updated.

05

Sharing Your Information

We do not sell your personal information. We only share information when necessary to run the website, comply with the law, protect the business, or use trusted service providers such as hosting, email or future payment services.

Because deliveries are currently handled personally, your delivery details are used internally only for confirming and delivering your order.

06

How Long We Keep Information

Contact messages and pre-order records may be kept for a reasonable period so we can manage enquiries, confirm orders, keep basic business records and respond to any follow-up questions.

You can contact us if you want to request deletion of your personal information, subject to any legal or business record-keeping requirements.

07

Security

We use reasonable technical and organisational measures to protect information submitted through the website. Access to stored messages and pre-orders is intended to be restricted to authorised administration only.

Laravel CSRF protection on forms.

Rate limiting and anti-spam honeypot checks.

Database storage for submitted forms.

08

Your Rights

You may request access to, correction of, or deletion of personal information we hold about you. You may also ask us to stop using your data where appropriate.

To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

09

Policy Updates

This policy may be updated as the business grows, especially if online payments, customer accounts, advanced delivery options or analytics tools are added.

The latest version will be published on this page with an updated effective date.